Customer Service Representative Position
The Customer Service Representative (CSR) reports directly to Office Manager. The CSR is responsible for customer relations and public inquires on the selection and availability of services.
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Personnel Specifications
Personable with customers and other employees. Must have general knowledge of billing, balancing cash box and excellent communication skills.
Operate personal computer, 10 touch key, copy machines, fax machines, general office equipment. Establish and maintain effective working relationship with staff. Pay close attention to detail. Maintain complete confidentiality of company data.
Position Relationships
The Customer Service Representative reports directly to the Office Manager.
Works with other CSR staff. Works with other departments to provide excellent customer relations. Reports findings to Office Manager.
Establishes excellent customer relations. Represents and presents the company in a positive way to customers and other staff personnel at all times.
Physical Requirements
CSR position will be full-time. This position may include evenings and weekends. This is an hourly position.
- Lift and carry weights ranging from zero to 50 pounds.
- Frequent bending, kneeling, crouching and stooping.
- Possess valid driver's license.
- Frequent standing and sitting.
- Vision corrected to average.
- Frequent time in front of a computer screen.
- Ability to be mobile through various work areas.
- Ability to meet all Policy Requirements of the company.
- Frequent repetitive hand movements, grasping.
- Ability to communicate and understand required information and to perform duties.
Working Conditions
- Minimal exposure to chemicals or hazardous materials may be involved in the job.
- Extended hours may be required
- Working conditions may include moderate noise levels.
This is not an exhaustive list of the job duties and requirements associated with this job but it is intended to represent a reflection of the current basic job functions.
How to Apply
All full-time positions include an excellent full-time benefits package; some benefits are associated with part-time positions.
Please mail your resume, application, and salary history to:
Northwest Communications
Attn: Human Resources
844 Wood Street
Havelock, IA 50546
or send an email to hr@ncn.net
Please reference the position(s) you are interested in when applying.
Call 712-776-2222 for an application, stop by the office to grab one, or download one here.